Term of Services
General
You can shop online on Healthopedia Online Shopping Mall in just a few simple steps.
Register or log in to your account / check out as a guest.
Go to the product page and click on ‘add to cart’.
If you have a promo code, enter it and click on ‘apply’.
Click on ‘checkout’.
Fill in your billing and shipping details, then select your preferred payment option, then click on ‘place order’ to proceed with the payment.
You will receive an order confirmation email shortly after you have successfully placed your order.
All products sold on Healthopedia Online Shopping Mall have a shelf life above 6 months, unless otherwise stated.
For enquiries, you may contact our Team at +603 8211 2678 or info@healthopedia.com.my. We are more than happy to help.
Healthopedia is committed to complying with the Personal Data Privacy Act 2010. All your personal data, including names, addresses or e-mail addresses is not leased or sold to anyone. For more detailed information on this subject, please refer to our Privacy Policy.
Order
As soon as we receive your order, we will send you an Order Acknowledgement e-mail confirming your order details. If you do not receive the e-mail within a few minutes, please check your spam or junk folder just in case the e-mail got delivered there instead of to your inbox; or contact us at +603 8211 2678 or info@healthopedia.com.my for further assistance.
Unfortunately, you are unable to change your order online once you completed checkout.
Delivery
Your order will be processed and shipped within 1-2 business days from the order date. All delivery lead times are estimates only. We do everything we can to ensure your order is delivered in a timely manner but are not responsible for any delayed or unsuccessful deliveries.
At present, Healthopedia Online Shopping Mall only delivers orders within Malaysia.
As soon as you have submitted your order, the delivery address is verified. It is not possible to make any changes to the address details.
Yes, you have an option to enter a different delivery address during the checkout process.
No, all purchases need to be made online.
We are unable to deliver to a PO Box address as all parcels need to be signed and acknowledged receipt. Please be sure that someone will be available at the address you provided to take receipt of the parcel.
Once your order is ready to be shipped, you will receive an email with the tracking information. This information can also be found in your account. To check your parcel’s progress, just follow the tracker link provided.
If your order does not reach you within 5 business days, please contact us at +603 8211 2678 or info@healthopedia.com.my for further assistance.
Delivery charges may apply to your order. The fees may vary depending on the location and size of your order.
- For West Malaysia, the delivery charge is RM8.00.
- For East Malaysia, the delivery charge is RM12.00.
- For orders of RM128 and above (after deducting promo code), delivery is free of charge (West Malaysia Only).
Promotional Code
A promotional code can only be used within its validity period, for online purchases at Healthopedia Online Shopping Mall. To apply, please enter your promotional code at checkout. The price reduction of your promotional code will be reflected in your order summary.
Your promotional code may be rejected if:
- You have entered the promotional code incorrectly.
- The promotional code has expired.
- The promotional code is limited to a set quantity of purchases and the limit has already been met.
- The item ordered is not available for discounts as designated.
Return & refund
In the event that you receive an incorrect or defective item, or your ordered item is missing, you may return the item(s) in its original packaging with its invoice and free gifts (if any). You can opt for an exchange or a refund through your payment account.
Please contact us at +603 8211 2678 or info@healthopedia.com.my within 7 business days upon goods received with the following supporting information:
- Order number
- Order received date
- Name of item
- Reason of return
- Photo evidence
The customer will have to bear the delivery costs incurred during the return process.
Upon receipt of the returned package, please allow 3-5 business days for exchange or refund processes. Confirmation of exchange or refund will be notified via info@healthopedia.com.my.
Your refund will be processed immediately once your Return/Refund or Cancellation Request Case has been approved. It will take up to 14 days for your refund to be released. Refund will not be processed should the goods returned is incomplete or not in their original condition.
Yes, the shipping fee paid during your purchase will be refunded if and only if you request for refund for the whole order.